FAQs

How do I order from Shoeminers.com?
How do I pay for my order?
Can I pay cash on delivery?
Is cost of delivery included in the price of your products?
What do I do if the item is not my size?
I live in Northern Nigeria, can you deliver to me?
How long will it take for my order to get to me?
Can I visit your shop to buy items?
I wear size 38, can I get my size?
Do you sell wholesale?
How do I get in touch with you?

How do I order from Shoeminers.com?
For assistance on how to place your order, please call/text 0810 792 3393
OPTION 1 – Order directly on the website
1. Visit our website www.shoeminers.com and browse the available items
2. Add the items you want to your cart and checkout
3. You will then see an Order Confirmation page, which shows the different payment options available (you will also receive an Order Confirmation mail in your email box)
4. Make payment for your order using your preferred payment option shown to you and that’s it!

OPTION 2 – Order via email
1. Visit our website www.shoeminers.com and browse the available items
2. Send an email to orders@shoeminers.com with the following information:
• Style Codes of the items you want (e.g. SMB125, SM255 etc)
• Your name, email address, phone number and delivery address
3. You will shortly receive an Order Confirmation email, which contains your order total and the different payment options available
4. Make payment for your order using your preferred payment option shown to you and that’s it!

OPTION 3 – Order via SMS
1. Visit our website www.shoeminers.com and browse the available items
2. Send a text message to 0810 792 3393 with the following information:
• Style Codes of the items you want (e.g. SMB125, SM255 etc)
• Your name, email address, phone number and delivery address
3. You will shortly receive an Order Confirmation email, which contains your order total and the different payment options available
4. Make payment for your order using your preferred payment option shown to you and that’s it!

Whichever way you choose to place your order, your order will be delivered right to your doorstep within 2-5 business days after payment confirmation!

How do I pay for my order?

PAYMENT OPTION 1 – Quickteller
Simply visit www.quickteller.com/ShoeMiners and pay with your debit card. This service is powered by Interswitch, Nigeria’s number one payment solutions provider. ShoeMiners.com DO NOT in any way have access to your card or password details

PAYMENT OPTION 2 – Bank deposit/transfer
You can pay directly into our bank account with the following details:
Bank: First Bank of Nigeria
Account Name: ShoeMiners Limited
Account Number: 2013570790

* When paying via bank deposit/transfer, please include your Order Confirmation number in the reference for easy tracking of your payment

Can I pay cash on delivery?
No, we currently do not offer cash on delivery option. All orders are delivered after payment
confirmation. To allow you confidently order from us, all Shoeminers.com orders are covered with a
100% money back guarantee – if your order gets to you and you change your mind, simply return to
us within 3 days for a refund.

Is cost of delivery included in the price of your products?
No, the cost of delivery is not included in the prices you see for the products. Because we delivery to every nook and cranny of Nigeria, we cannot include a flat delivery rate on the price displayed for the products. A separate delivery fee applies and will be shown to you once you enter your location and are ready to complete your order checkout.

What do I do if the item is not my size?
To allow you confidently order from us, all Shoeminers.com orders are covered with a
100% money back guarantee – if your order gets to you and it does not fit or you change your mind, simply return to us within 3 days for a refund.

I live in Northern Nigeria, can you deliver to me?
Yes, we can! At Shoeminers.com, we deliver orders right to your doorstep anywhere you are in
Nigeria, within 2-5 business days after payment confirmation.

How long will it take for my order to get to me?
All orders are delivered within 2-5 business days after your payment is confirmed. You will get an
email from us upon confirmation of payment with an estimation of actual delivery date.

Can I visit your shop to buy items?
We currently do not operate a physical store and our warehouses are not open to the public. Please
visit our website www.shoeminers.com to view available items and place your orders. You can also send us your email address and shoe size, and we will forward pictures to you.

I wear size 38, can I get my size?
We currently do not have size 38 in stock. The shoes we have are in Sizes 41-44

Do you sell wholesale?
Yes, we do. Wholesalers discount apply to orders at least 15 items or more. We allow you to mix and
match different items from what we have available, so long as you buy at least 15 items in a single
order. For wholesale purchase, please call/text 0810 792 3393 or email wholesale@shoeminers.com.

How do I get in touch with you?
Please contact us in any of the following ways:
• Email: orders@shoeminers.com
• Phone: 0810 792 3393
• BlackBerry PIN: 52CA2B17

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